How it works
Three steps. First score in two minutes.
Connect sources, analyze every interaction on your rubric, then let playbooks and coaching run from real signals — not samples.
How it works
Three steps to full visibility and faster action.
Bring in your conversations. RetOps scores them. Your team gets the next move.
- 01
Connect
Upload recordings, connect your helpdesk, or send transcripts through your workflow. RetOps fits into the systems you already use.
Fast setup. Rollout depends on your stack.
- 02
Analyze
Every interaction is scored on your rubric. Churn signals are detected. Compliance is checked. AI and human interactions are reviewed in the same system.
Full coverage, not sampling.
- 03
Act
Your team gets alerts, coaching priorities, retention actions, and executive visibility without waiting on manual QA review.
From insight to action, automatically.
The gap
Most tools solve one part of the problem. RetOps connects the whole chain.
Some tools score conversations. Some track customer health. Some monitor AI. Most stop at insight.
RetOps connects QA coverage, churn detection, AI quality, coaching, and action in one operating layer, so your team is not jumping between separate tools to figure out what to do next.
That is the difference between seeing risk and actually preventing loss.
| Observe.AI | Cresta | Scorebuddy | RetOps | |
|---|---|---|---|---|
| 100% AI-powered QA | ||||
| Churn risk with $$ values | ||||
| Automated retention | ||||
| AI agent QA* Q3 2026 | ||||
| Unified operating layer |
Many incumbents price per seat at enterprise tiers and stop at insights. RetOps is built as one layer for QA, revenue risk, AI safety, and follow-through — packaged for how your operation actually runs.
Illustrative comparison from public product positioning; validate against your requirements.