CHURN RISK — HIGH
Customer: Acme Corp (ARR: $14,400)
Signal: Third billing complaint in 14 days.
Mentioned "looking at alternatives" on call #4471.
→ Retention playbook triggered automatically
AI-Powered Quality, Coaching, and Retention
Every cancelled customer left warning signs. RetOps catches them before they leave.
Built for support teams that need full QA coverage, faster coaching, and earlier risk detection across human and AI interactions.
RetOps / Executive
Command overview
Last 7 daysLiveAI 91.2100% coverage
Operator
Tashell · Executive Dashboard
Revenue at Risk
$766K
12% vs last week
At-Risk Accounts
134
23 new this week
Trust Score
78.5%
AI-human agreement
QA Coverage
86%
4,217 scored today
Agent performance5 of 24
| Agent | Type | Score | Risk |
|---|---|---|---|
| Maria K. | Human | 94.2 | Low |
| Support Bot | AI | 76.8 | Med |
| James T. | Human | 91.5 | Low |
| Sales Chat AI | AI | 62.1 | High |
| Priya S. | Human | 82.0 | Med |
Recent alerts
- Churn — High
Acme Corp ($14.4K ARR)
- QA Below 60
Alex R. — Score 58
- AI Hallucination
Support Bot v3
- Upsell Signal
NovaTech +$2.4K/mo
Live feed
- Retention playbook · Acme Corp
- QA alert routed to supervisor queue
- AI response blocked · policy mismatch
Built for contact-center teams
Capture calls, chats, and tickets in one decision layer.
Move from QA signal to coaching and retention action faster.
Score interactions against the rubric your team already trusts.
Give leaders one place to see scorecards, themes, and risk.
The blind spot
You cannot protect the conversations your team never sees.
Most support teams still review a tiny sample of customer interactions. That means the majority of churn signals, compliance misses, coaching gaps, and bad AI replies pass through unnoticed.
A customer hints they are shopping competitors. Another gets incorrect billing information. Another leaves the interaction frustrated enough to never come back.
RetOps helps you catch those moments before they become lost revenue.
The math
A small miss per conversation becomes a massive leak at scale.
When thousands of customer interactions happen every week, even a small number of missed signals adds up fast. Poor QA coverage does not just create operational risk. It creates churn, repeat contacts, refunds, escalations, and missed expansion opportunities.
- Subscribers
- 500,000
- Monthly churn
- 1.5 — 2.5%
- ARPU
- $40
- Monthly loss
- $480K — $800K
- CAC to replace
- $300 — $500
- Annual cost
- up to $48M
RetOps helps teams connect conversation quality to real business impact, not just scores on a dashboard.
The platform
What Monday morning looks like with RetOps.
By the time your team logs in, RetOps has already analyzed the last 24 hours of calls, chats, tickets, and AI responses.
Instead of guessing where problems are, leaders see what needs attention first. Revenue risk. QA failures. AI mistakes. Escalations. Coaching opportunities. Expansion signals.
Everything is surfaced in one operational view so your team can act faster.
RetOps / Risk monitor
Live stream
Live — updated 2m ago
QA ALERT — BELOW THRESHOLD
Agent: Alex R. — Score: 58/100
Issue: Skipped identity verification on 3 consecutive calls.
Compliance flag raised.
→ Coaching card generated
AI HALLUCINATION — FLAGGED
Bot: Support Bot v3
Response: "Your plan includes unlimited international calls."
Ground truth: Plan includes 500 minutes. Unlimited is $20 add-on.
→ Response blocked. Escalated to human agent.
SALES SIGNAL — UPSELL
Customer: NovaTech Ltd.
Quote: "We're adding two more offices next quarter."
Estimated expansion: $2,400/month
→ Routed to account manager via CRM
CHURN RISK — MEDIUM
Customer: Brightfield Inc. (ARR: $7,200)
Signal: Negative sentiment detected in 2 of last 5 interactions.
No escalation yet — monitoring.
Score output
What one scored interaction gives your team.
Every call, chat, and ticket becomes a usable record your team can act on.
RetOps scores the interaction against your QA rubric, highlights what went wrong, estimates business risk, and triggers the next step. Coaching. Retention outreach. Escalation. Follow-up.
This is not just reporting. It is operational guidance based on what actually happened in the conversation.
Interaction #4471
- Customer
- Acme Corp
- Agent
- Alex R.
- Channel
- Voice
- Duration
- 8:42
- Type
- Billing
- Date
- April 2, 2026
QA ScoreBelow Threshold
58
Churn Risk: High
$14,400/year at risk
3rd complaint in 14 days. Competitor mention.
Rubric Breakdown
| Greeting & identification | 9/10 | Pass |
| Problem understanding | 7/10 | Pass |
| Policy accuracy | 3/10 | Fail — cited wrong refund policy |
| Resolution offered | 6/10 | Marginal |
| Empathy & tone | 8/10 | Pass |
| Compliance (ID verify) | 0/10 | Fail — skipped |
| Close & next steps | 5/10 | Marginal |
Actions triggered
- Coaching
Card to supervisor — policy accuracy, compliance
- Retention
Playbook activated for Acme Corp
- Escalation
Flag set for next interaction
Trust Score: 91%Calibrated on 1,000+ human-reviewed samples
AI agent QA
Your AI can sound confident and still be wrong.
That is what makes AI risky in customer support.
Traditional QA tools were built for human interactions. They do not reliably catch hallucinations, policy drift, unsupported promises, or responses that sound polished but are factually wrong.
RetOps reviews every AI response against your rules, knowledge, and risk thresholds before it reaches the customer. Responses can be approved, rewritten, blocked, or escalated automatically.
That is how AI becomes safer to use at scale.
Founding customers get first access to AI agent QA.
RetOps / Quality gate
Draft review
Review required
Draft Response — Support Bot v3
"Your subscription includes unlimited data on all plans. You can upgrade anytime by visiting account settings."
Quality checks
- Policy compliancefail
"Unlimited data" contradicts plan docs.
- Evidence groundingfail
No knowledge base match for this claim.
- Risk scoringmedium
Incorrect promise = potential billing dispute.
- Tone & promise checkpass
Professional tone. No inappropriate commitments beyond the factual error.
- Escalation conditionspass
No profanity, threats, or PII exposure.
Verdict
Send
Rewrite
BLOCK
Response blocked. Escalated to human.
Customer received: "Let me connect you with a specialist who can confirm your plan details."
How it works
Three steps to full visibility and faster action.
Bring in your conversations. RetOps scores them. Your team gets the next move.
- 01
Connect
Upload recordings, connect your helpdesk, or send transcripts through your workflow. RetOps fits into the systems you already use.
Fast setup. Rollout depends on your stack.
- 02
Analyze
Every interaction is scored on your rubric. Churn signals are detected. Compliance is checked. AI and human interactions are reviewed in the same system.
Full coverage, not sampling.
- 03
Act
Your team gets alerts, coaching priorities, retention actions, and executive visibility without waiting on manual QA review.
From insight to action, automatically.
Platform
One system. Six jobs done.
Scroll to walk the stack — everything RetOps catches across calls, chats, tickets, and AI.
100% QA coverage
Score every customer interaction against your standards, with no sampling and no blind spots.
Learn moreRetOps preview
Signal matched · policy + rubric
QA score propagated · 100% coverage
$ at risk surfaced · playbook ready
Revenue at risk
Tie churn signals to account value so leaders see where money is actually exposed.
Learn moreRetOps preview
Signal matched · policy + rubric
QA score propagated · 100% coverage
$ at risk surfaced · playbook ready
Executive view
Get one morning view of risk, QA posture, and operational priorities without building reports by hand.
Learn moreRetOps preview
Signal matched · policy + rubric
QA score propagated · 100% coverage
$ at risk surfaced · playbook ready
AI quality gate
Catch policy drift, hallucinations, and unsupported claims before customers do.
Learn moreRetOps preview
Signal matched · policy + rubric
QA score propagated · 100% coverage
$ at risk surfaced · playbook ready
Coaching from real interactions
Show managers exactly where to coach, based on what happened in live conversations.
Learn moreRetOps preview
Signal matched · policy + rubric
QA score propagated · 100% coverage
$ at risk surfaced · playbook ready
Expansion and sales signals
Surface upsell cues, buying language, and growth opportunities hidden inside support interactions.
Learn moreRetOps preview
Signal matched · policy + rubric
QA score propagated · 100% coverage
$ at risk surfaced · playbook ready
Customer journey
From raw interaction data to revenue protection.
RetOps turns conversations into scored insight, risk detection, and next-step action across both human and AI support.
Connect
Ingest every customer touchpoint
Normalize
Turn scattered interaction data into one usable stream
Score
Review every interaction against your rubric
Detect risk
Spot churn, compliance, and AI quality issues early
Trigger action
Route alerts, playbooks, and follow-up automatically
Coach and improve
Help teams get better from real interaction data
Protect revenue
Reduce avoidable churn and operational leakage
The gap
Most tools solve one part of the problem. RetOps connects the whole chain.
Some tools score conversations. Some track customer health. Some monitor AI. Most stop at insight.
RetOps connects QA coverage, churn detection, AI quality, coaching, and action in one operating layer, so your team is not jumping between separate tools to figure out what to do next.
That is the difference between seeing risk and actually preventing loss.
| Observe.AI | Cresta | Scorebuddy | RetOps | |
|---|---|---|---|---|
| 100% AI-powered QA | ||||
| Churn risk with $$ values | ||||
| Automated retention | ||||
| AI agent QA* Q3 2026 | ||||
| Unified operating layer |
Many incumbents price per seat at enterprise tiers and stop at insights. RetOps is built as one layer for QA, revenue risk, AI safety, and follow-through — packaged for how your operation actually runs.
Illustrative comparison from public product positioning; validate against your requirements.
Limited access
Founding 50 closes July 15, 2026.
This is for early teams that want closer access, better pricing, and a stronger voice in what gets built next.
Founding members get locked-in pricing, direct founder access, early access to new modules, and priority on roadmap decisions tied to real customer operations.
Locked-in pricing
Direct founder access
Monthly roadmap calls
Priority access to new modules
Early input on integrations and use cases